Service Agreement

Version 1.0, 2026-10-18. Wesley Kvasnikoff, doing business as Pixel Perfect Media ("PPM", "we"). "You" means the customer.

1. Services

1.1 We digitize 8mm/Super 8 film, VHS-family and Hi8-family tapes, audio cassettes and microcassettes. We also do photo restoration, data recovery, custom apps and other work we agree on in writing.

1.2 Services are for personal use. We don't do forensic work, and results can't be used as legal evidence without a separate written agreement.

1.3 We don't offer mold cleaning, tape repair, IT support, on-site work or graphic design.

2. Pricing and payment

2.1 For film, tapes and audio, prices on the site are estimates. Your final price is based on the recorded minutes we measure after scanning. Nothing is charged until we send an exact pay link.

2.2 For photo restoration, we set the tier and price after we review your photos.

2.3 Data recovery, custom apps and other work are quoted before we start.

2.4 Veterans get 10% off once we have verified their proof.

2.5 You pay by card through Stripe or by Venmo. Other payment methods are by arrangement.

2.6 Payment is due before we deliver your digital files or return your originals.

2.7 Disputing or charging back a payment after delivery is a breach of this agreement.

3. Your media and risk

3.1 Aged or fragile media can break, stick or fail during playback or recovery. You accept that risk.

3.2 Restoration and data recovery are best effort. We don't guarantee any result.

3.3 Your media is at your risk in shipping until we receive it. On the way back, it's at your risk once we hand it to the carrier. On request, we add shipping insurance at cost.

3.4 Please keep your own backups. Our storage is not a backup service.

4. Liability

4.1 Our total liability is limited to the amount you paid for the affected item.

4.2 We're not liable for indirect, consequential or sentimental losses, lost data or lost profits.

4.3 Nothing here limits liability that Alaska law doesn't allow us to limit, such as gross negligence.

5. Your content

5.1 You confirm that you own the content you send, or have the right to send it. We don't copy commercial copyrighted material.

5.2 You will indemnify PPM against any claim arising from your content, including copyright claims or illegal content.

5.3 We may refuse or stop work on illegal or objectionable content. We will report illegal material as required by law.

6. Privacy and storage

6.1 We keep your files and personal information confidential and share them only with your written consent or as required by law.

6.2 We use before/after examples only with your consent, with identifying details removed.

6.3 Website uploads are kept for 30 days. Delivered files are kept for 90 days after delivery and then deleted. After deletion, files can't be recovered.

6.4 Within those 90 days, we can send your files again (new link, drive or disc) for half the original price.

7. Turnaround and returns

7.1 Turnaround times are estimates, not guarantees.

7.2 We return your originals after payment.

7.3 Media that goes unclaimed or unpaid is held for 90 days after we notify you, and may then be disposed of.

8. General

8.1 Alaska law governs this agreement. Any dispute goes to the courts in Kenai, Alaska, after a good-faith attempt to resolve it.

8.2 This is the entire agreement, and it covers this order and any future orders. If any part is unenforceable, the rest still applies.

8.3 We may update these terms. The version you accepted applies to your order.

9. Acceptance

By checking "I agree" before you pay or submit an order, you accept this agreement electronically, as binding as a signature. We record the agreement version, the date and time, your IP address and your browser.

Wesley Kvasnikoff | Pixel Perfect Media | 1-907-513-6246